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2026-08-24 16:54:41 -

Understanding Call Routing in Multi-Tenant Environments

A service provider can have dozens or hundreds of business customers sharing the same PBX infrastructure while expecting every customer’s calls to behave differently. One tenant might send unanswered calls to a mobile number, another might use a hunt group, and a third might route after-hours calls to voicemail. Call routing in multi-tenant environments works when those individual rules...

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